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Item 560

Cargo Loss and Damage Claims

Issue Date: 8/1/2012
Effective Date: 8/1/2012
Expiration Date:

  1. DUBL will assume liability for cargo loss and damage under the federal laws applicable to common carriage in effect on the date of the shipment and the terms and conditions of the Uniform Straight Bill of Lading, except as shown herein, or to the extent otherwise specifically outlined in participating tariffs or contracts. DUBL's liability for cargo loss and damage begins upon signing the receipt or bill of lading for property it receives for transportation. DUBL will investigate and dispose of cargo loss and damage claims under common carrier provisions as set forth in 49 C.F.R. Part 370, and STB NMF 100 Series, Items 300100 through 300155.
  2. All claims for loss, damage or delay must be filed in writing or online by visiting within nine months after the delivery or reasonable time for delivery has elapsed for non-delivery. When claims are not filed within the prescribed times such claims shall be barred and not paid.
  3. A customer code assigned by DUBL with established pricing is required for filing a claim. Claims filed by a party without established pricing shall be returned and must be filed by the correct customer.
  4. DUBL will make every effort to meet our published transit times for shipments tendered for transportation. In those instances where the transportation of an individual shipment does not meet our published transit time, DUBL will not be liable to Consignor, Consignee or their agents for any and all direct or incidental damages or costs claimed to result from this failure to meet the published transit times.
  5. Any lawsuits for cargo claims shall be instituted against DUBL no later than two years and one day from the day when written notice is given by DUBL to the claimant that it has disallowed the claim or any part or parts of the claim specified in such notice. Where claims are not filed or lawsuits instituted thereon in accordance with the foregoing provisions, DUBL shall not be liable and such cargo claims shall be barred and not paid.
  6. Customer shall not deduct or offset any cargo claim or alleged claim from charges owed to DUBL. Any such deductions will continue to be due and maybe subject to late pay fees per item 260 of this tariff.

Rules Tariff

  1. Item 100 Governing Publications
  2. Item 110 Definitions and Abbreviations
  3. Item 150 Application of Rates
  4. Item 160 Application of Tariff
  5. Item 171 Application of Classes (Exception to Item 171, STB NMF Series 100)
  6. Item 180 Application of Rates – Pallets
  7. Item 190 Guaranteed Service
  8. Item 200 Bill of Lading
  9. Item 210 Bills of Lading – Contract Terms and Conditions
  10. Item 220 Bills of Lading – Corrected (Notes 1, 2, & 3)
  11. Item 250 Bills of Lading – Freight Charge Collection
  12. Item 260 Late Payment Fees
  13. Item 270 C.O.D. Shipments
  14. Item 280 Blind Shipment and Shipment Coordination
  15. Item 300 Delivery By Appointment
  16. Item 320 Density, Method Of Determining
  17. Item 350 Detention Charges – Vehicles With Power Units
  18. Item 360 Detention – Vehicles Without Power Units
  19. Item 390 Dunnage Disposal
  20. Item 400 Exclusive Use of Vehicle
  21. Item 420 Descriptions - Missing or Non Rateable
  22. Item 450 Extra Labor – Loading or Unloading
  23. Item 470 Extreme Length
  24. Item 475 Fuel Surcharge (Notes 1, 2, 3, 4)
  25. Item 480 Hazardous Materials
  26. Item 490 Hydraulic Lift Gate
  27. Item 500 Impractical Operation
  28. Item 510 Inside Delivery or Pickup
  29. Item 525 Linear Foot Minimum Charge (Notes 1 & 2)
  30. Item 540 Pickup or Delivery - Lumper Service
  31. Item 560 Cargo Loss and Damage Claims
  32. Item 570 Limited Liability and Cargo Loss or Damage
  33. Item 575 Marking, Labeling, or Tagging Freight
  34. Item 585 Mixed Shipments - LTL
  35. Item 600 Notification Prior to Delivery
  36. Item 620 Prohibited or Restricted Articles
  37. Item 650 Minimum Charge for Low Density Freight (Note1)
  38. Item 700 Pick-Up and Delivery Service
  39. Item 720 Pickup or Delivery Service – Before or After Hours, Saturday, Sunday or Holidays
  40. Item 730 Pickup and Delivery Service North Dakota
  41. Item 731 Pickup and Delivery Service Colorado, Wyoming
  42. Item 732 Pickup and Delivery Service Nebraska
  43. Item 740 Pick up or Delivery Service – High Congestion Area
  44. Item 750 Pick up or Delivery – Grocery Warehouse or Food Distribution Cente
  45. Item 770 Reconsignment or Diversion
  46. Item 790 Redelivery
  47. Item 800 Construction Site Pickup or Delivery
  48. Item 810 Residential Delivery or Pick-Up
  49. Item 811 Limited Access Locations
  50. Item 830 Exhibition Sites/Trade Shows Pickup or Delivery
  51. Item 870 Sorting, Segregating, Assembling or Recouping
  52. Item 880 Stop Offs - Loading/Unloading
  53. Item 885 Reweigh and Inspection Charges
  54. Item 890 Storage Charges
  55. Item 910 Pickup Requested, But Cancelled or not available
  56. Item 920 Pickup and Delivery Service Port Of Houston
  57. Item 930 Pick up or Delivery Service – Airports
  58. Item 950 Inactive Pricing provisions.

Legendary LTL Service

Originally founded in 1960, Dugan delivers more than your pallets or skids. We deliver incredible service every time, every trip, every truckload.

Serving Kansas, Texas, Illinois, Missouri, Oklahoma and Nebraska.

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